Shipping Information

Shipping Information

We strive to ensure that your orders reach you as soon as possible. After placing an order, you will instantly receive a confirmation e-mail with details of your order. It will then be our priority to swiftly dispatch your order. Usually, all items are sourced from our warehouse and dispatched within 48 hours (provided it is a business day). However, we will let you know via a phone call or SMS if an item is out of stock, and the soonest it can be dispatched.

• • In UK, we offer a standard shipping charge on all orders , no matter how big or small your package is.
  • For nationwide delivery, we use DHL, DPD, Parcel force, International Royal Mail services.
  • The projected delivery time for all USA based orders is 2-4 business days.

Unexpected delays may occur with the shipment, and if you don’t receive your order within the allotted time, kindly email Vanoco7@outlook.com / call our Customer Service Desk at +447477939703 . You may also contact us on Instagram  and Facebook . Make sure you have your order number (provided to via email when you place your order) when you call or email us.

Exchange Policy

Vanoco ltd has a 7-day goodwill exchange policy, provided the item is returned to us in time:

• • It is in its original packaging
  • The seal of each product is intact
  • The packaging of the product has not been tampered with

*Please note that items bought during the sale cannot be exchanged or returned unless the product received does not match the product that you have ordered.

How You Can Exchange An Item?

Returns Policy

Vanoco ltd will fully refund (credit voucher) or replace any goods purchased if they are found to be faulty or damaged. 

If you change your mind about the products you have ordered and decide you no longer wish to use them, your product(s) purchased can be returned to us for a refund under the following conditions:

• • Products must be unopened and in the original condition
  • Products must be sent back within 7 days from original receipt of goods
  • Your proof of purchase / order information must also be included in the return.

Cancellation

If you want to cancel an order, the sooner you inform us the better! We dispatch most orders within 24 hours so be sure to let us know about cancellations at the earliest. 
Cancellations depend on whether your order has been shipped or not. Usually, items are shipped within one business day so it important that you notify us immediately. If you would like to cancel an order, please send an order cancellation request to vanoco ltd Customer Services at Vanoco7@outlook.com / call us at +447477939703
*Please note that if your order has been shipped, we will not be able to cancel it.